Frequently Asked Questions

Home-care services are delivered to clients wherever they call home. There is a wide variety of assistance available, including everything from occasional help with housekeeping, meal preparation, companionship, and errands to skilled services such as nursing, physical therapy, occupational therapy, speech therapy, and hospice care. The goal is to support clients who prefer to remain at home, but need care that cannot easily or effectively be provided by family or friends.

Home-care services can be provided by an agency or an individual. Support can be provided from one hour to up to 24 hours a day, 365 days per year. There are many reputable agencies in the area. Your physician, area Council on Aging, hospital-discharge planner, or geriatric-care manager will be able to refer you to a home-care provider most appropriate to assist you.

We provide services throughout Massachusetts in the Western MA and Cape & Islands areas. We have office locations in West Springfield, MA and Hyannis, MA.

While you may pay more using an agency caregiver, there are some advantages. An agency will offer pre-screening of workers, liability protection, workers’ compensation, and backup care in the event a particular caregiver isn’t available. An agency handles scheduling, payroll, and taxes, resulting in less paperwork.

The process begins with a phone call! We look forward to speaking with you about how Silver Linings can best support you and your loved ones.

For our Western MA office, please call: 413-363-2575

For our Cape & Islands office, please call: 508-815-2310

Government and private insurance may pay for services under specific circumstances such as after a recent hospitalization when skilled nursing or therapy services are needed. Ongoing assistance with activities of daily living (bathing, dressing, feeding, etc.) and housekeeping are generally not covered by insurance and are often private pay. It would be best to contact your provider for more information.

Yes! Each of our clients receives a complimentary RN evaluation prior to service in order to determine the best plan for care.

Our management team has decades of experience in the home care industry and in matching the appropriate caregiver with each client to fulfill their unique needs. During our complimentary evaluation, our team makes note of personalities, communication preferences, and a variety lifestyle needs to ensure the caregiver assigned to their care is the best match for both parties.

Yes, we provide 24 hour home care as one of our services.

Yes, we have caregivers available for support in nursing homes and assisted living facilities. Please call our offices to learn more about your options.

For our Western MA office, please call: 413-363-2575

For our Cape & Islands office, please call: 508-815-2310

Yes we do! We assign caregivers to our clients based on a number of factors, including communication preferences.

Our staff is on call 24 hours a day, 7 days a week, 365 days a year. There is always someone available to take your call.